OUR RETURNS POLICY

ABSOLUTELY - NO RETURNS, NO REFUNDS - ALL SALES ARE FINAL. 

APPLIES TO LOCAL AND INTERNATIONAL ORDERS. 

Delivery timeframes are only estimates and not guaranteed. No refunds will be considered for late shipments. Refer to the Shipping and Handling page.

We value your patronage however as we offer you Items (hereinafter referred to as "Goods") from our catalogue, which we have selected from a number of suppliers. These orders are considered "Custom Orders" and are offered to you at Wholesale pricing. The "Goods" you are buying are at already discounted prices and/or you purchase at drastically reduced prices (sale items). We regret, if you change your mind, we cannot cancel your order(s) or offer a refund. Once the orders have been placed on your behalf with our suppliers, we cannot return the "Goods" you order back to our suppliers.

As we order from a number of suppliers to customize your order(s), these are considered "Custom Orders" and there are absolutely no returns or refunds. The supplier(s) will package your "Goods" to quality standards and ship directly to you. Therefore, prior to placing your order make sure that you review your order(s) carefully. Once you place your order(s) it is understood that you are accepting and agreeing to these terms and conditions when you place your order(s). You will receive your order tracking numbers within three (3) to five (5) business days from the date when you place your order. As we order from a number of suppliers, you may receive more than one package, depending on what you ordered.

It is your responsibility to inspect your orders as soon as you receive them to ensure that you received what you ordered. If you receive any "Goods" that are damaged; missing; wrong quantity, or are not as described; due to limited available quantities, it is your responsibility to notify us as soon as possible so that we can attempt to rectify the issue with our suppliers.  

To best serve you, as you are a valued customer, it is imperative that you check your received orders upon delivery without delay. If there are any issues please notify us within seven (7) business days of receipt of your order(s) by sending an email to "retailer@stylebuywholesale.com" and we will work as quickly as possible to resolve any issues.  

EXCEPTION:

However there may be occasions when you may receive damaged, missing, wrong quantity, or "Goods received that are not as described as per the online catalogue". As a valued member, the following limited policy applies, subject to the following conditions:

1. "Goods" will not be authorized for returns or exchanges after seven (7) days from the date that you receive them. NO EXCEPTIONS.

2. "Goods" returned without prior authorization will not be processed for a return or a refund and will be returned to you at your own expense. We will send you an email requesting for you to make arrangements with a courier to pick up the unauthorized return. If you have not made arrangements to retrieve your "Goods" within 30 calendar days, we will consider that you abandoned the "Goods" and, we will dispose of them in any manner, at our discretion. 

3. We cannot accept returns if the "Goods" are not in their original packaging and must have original Tags. Tags must not have been removed and must be evidenced on the "Goods" if a return or exchange is authorized (refer to shipping & handling). We are bound by our suppliers’ policies and they make no exceptions, therefore we expect the same from you.

4. Returned "Goods" must be returned within 7-days from receipt of the shipping label that we will email to you. NO EXCEPTIONS

5. Please follow the instructions that follows for your request, as follows:

DAMAGED GOODS

On the "Subject line" please state "URGENT - damaged goods and order number". If you have different order numbers, please provide an additional email for the second order, etc. Provide your name, product name, and explain the nature of the damage; and include either a video or pictures as an attachment in your email. As we are closed on Saturday and Sunday, we will review your request on a weekday, Monday to Friday. Within three (3) business days we will contact our supplier and if the "Goods" are still available, we will authorize for an exchange, if however, the "Goods" are no longer available, we will authorize a refund. An email will be sent to you with further instructions. Please review the process below for the procedures to follow when we have authorized either an exchange or a refund. 

WHAT IS NOT CONSIDERED MISSING "GOODS"

Occasionally due to unexpected events, weather conditions, postal lock-outs, etc, beyond our control, may cause the occasional delay in shipment. Orders that have not shipped due to Manufacturers or Suppliers unforeseen delays are not considered "Missing Goods". We will advise you and keep you posted. Please check the status of your shipment using the tracking numbers or contact us and we will gladly look into it for you.

MISSING "GOODS”:

On the "Subject line" please state "URGENT - Missing item(s) and order number". If you have different order numbers, please provide an additional email for the second order, etc. Provide your name, and the product name(s), of any missing. "Goods". As we are closed on Saturday and Sunday, we will review your email on a weekday, Monday to Friday. Within three (3) business days we will contact our suppliers and check the tracking codes. If the "Goods" are on back-order we will advise when they will be shipped. If it was an oversight from the suppliers to ship the "Goods", we will contact you and give you the option of either accepting a refund or we can re-order the "Goods" (regular shipping times will apply), if however, the "Goods" are no longer available, please accept our apologies in advance. We will issue a refund. 

WRONG QUANTITIES:

On the "Subject line" please state "URGENT - Wrong quantities and order number". If you have different order numbers, please provide an additional email for the second order, etc. Provide your name, product name, and provide a copy of the delivery slip(s); provide a picture(s) as an attachment in your email. As we are closed on Saturday and Sunday, we will review your request on a weekday, Monday to Friday. Within three (3) business days we will be in contact with you with a resolution. An email will be sent to you with further instructions.

"GOODS" RECEIVED AND ARE NOT AS DESCRIBED AS PER THE ONLINE CATALOGUE:

While we strive our best to advertise "Goods" as per the description received from our suppliers, occasionally there may be discrepancies in the description or the supplier unintentionally sent the wrong "Goods". We apologize in advance for any inconvenience this may cause.  Please send us an email. 

On the "Subject line" please state "URGENT - Goods received are not as described". If you have different order numbers, please provide an additional email for the second order, etc. Provide your name, product name, and explain what you received in its place. Include a video or pictures as an attachment to your email.  As we are closed on Saturday and Sunday, we will review your e-mail on a weekday, Monday to Friday. Within three (3) business days we will contact our suppliers. If it was an oversight by the suppliers and they shipped the wrong "Goods", we will contact you and give you the option of either accepting a refund or we can re-order the "Goods" (regular shipping times will apply). If, however, the "Goods" are no longer available, please accept our apologies in advance. Please review the process below for the procedures to follow when we have authorized a refund.  

PROCEDURE TO FOLLOW WHEN AN EXCHANGE OR A REFUND HAS BEEN AUTHORIZED

DAMAGED GOODS

Unless otherwise agreed, once a refund or exchange of the "Goods" has been authorized and confirmed by email; a return label (for tracking purposes) will be sent to the claimant through email to print with our return address. The "Goods" must be returned within seven (7) days of receipt of the shipping label. The shipping label must have adhered properly to the package, no exceptions. The label is used for tracking purposes and you can track the shipment as well.  Please make sure to retain your proof of return by keeping the receipt issued by the post office. 

Upon receipt of the "Goods" we will inspect them and as agreed will either issue a refund or place an order for an exchange (regular shipping times will apply).

If a refund is desired, please allow 10 business days for the credit to be processed back to your account.

MISSING GOODS

As agreed and confirmed by email, either a refund will be processed back to your account, or the "Goods" will be re-ordered (regular shipping times will apply).

If a refund is desired, please allow 10 business days for the credit to be processed back to your account.

GOODS NOT RECEIVED AND ARE NOT AS DESCRIBED AS PER THE ONLINE CATALOGUE

Unless otherwise agreed, a return label (for tracking purposes) will be sent to the claimant through email to print with our return address. The "Goods" must be returned within seven (7) days of receipt of the shipping label. The shipping label must have adhered properly to the package, no exceptions. The label is used for tracking purposes and you can track the shipment as well. Please make sure to retain your proof of return by keeping the receipt issued by the post office. 

Upon receipt of the "Goods" we will inspect them and as agreed will either issue a refund or place an order for the correct "Goods" (regular shipping times will apply).

If a refund is desired, please allow 10 business days for the credit to be processed back to your account.

OUR GOAL IS TO RESOLVE YOUR CLAIM WITHIN 30 DAYS OF RECEIPT OF YOUR EMAIL.

Unless otherwise agreed, we cannot approve refunds OR exchanges without an authorized return label issued by our company, which enables tracking of the returned "Goods". This is to ensure that there are no problems with returning the "Goods" to us.

DO NOT RETURN "GOODS" BACK TO US WITHOUT PRIOR AUTHORIZATION FROM US. WE ARE NOT RESPONSIBLE FOR LOST ITEMS. UNLESS OTHERWISE AGREED TO AND CONFIRMED BY EMAIL, FOR TRACKING PURPOSES A RETURN LABEL WILL BE SENT TO YOUR EMAIL TO PLACE ON YOUR RETURN PACKAGE. NO EXCEPTIONS. ANY RETURNED PACKAGED "GOODS" MUST HAVE A TRACKING NUMBER; MUST HAVE ALL ORIGINAL PACKAGING AND HAND TAGS MUST NOT HAVE BEEN REMOVED.

CUSTOM ORDERS, SALE ITEMS, AND CLEARANCE ITEMS ARE A FINAL SALE - NO RETURNS OR REFUNDS, WHY?

All "GOODS" sold on this site are considered a Final Sale! We are not offering a Retail store on this site, therefore, we cannot accept any returns. Our suppliers will not accept returns if you change your mind. 

If you have any problems with your order, please contact us at your earliest. 

Use of the site is governed by the Provincial and Federal laws of Canada. There is no existing legal obligation for businesses to accept returns unless the items are defective. The laws of your jurisdiction may be more or less strict than the laws that apply to this site. If you access the Site from outside Canada, you do so at your own risk.

Contact us at retailer@stylebuywholesale.com.

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You will not be disappointed! Your success is our success. Our aim is to develop great business relationships and to grow together to heights we can only dream about - Let's break all glass ceilings!  Come back often to view our new styles that are added regularly.

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